Refund & Return Policy

Refund & Return Policy – Pak Traders

Thank you for shopping with Pak Traders.
We aim to provide quality products and excellent customer service. This Refund & Return Policy explains when and how you can return products or request a refund.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect upon delivery

  • The item is unused, unopened, and in its original packaging

  • The request is submitted within [7–14 days] of receiving the order (set your preferred window)

Items may not be eligible for return if they show signs of use, damage, or removal of original packaging.

2. Non-Returnable Items

For hygiene, safety, or usage reasons, the following items cannot be returned (edit as needed):

  • Personal care items

  • Undergarments

  • Food items or perishables

  • Customized or made-to-order products

  • Clearance or final sale items

  • Digital goods (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at 03297689485 with your order number and reason for return.

  2. Provide photos or video evidence if the product is damaged or incorrect.

  3. Our support team will guide you through the approval and return steps.

Do not send items back without approval, as unapproved returns may not be accepted.

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method, store credit, or bank transfer (choose your preferred options).

  • Processing time is typically 5–10 business days after approval.

Refunds may be denied if the returned item does not meet the eligibility criteria.

5. Exchanges

Products may be exchanged for:

  • A different size

  • A different model

  • A replacement of the same item (if defective or damaged)

Exchanges are subject to stock availability.

6. Return Shipping Costs

  • If the return is due to personal preference (change of mind): the customer is responsible for shipping fees.

7. Order Cancellations

You may cancel your order if:

  • It has not yet been processed or shipped

  • Contact us immediately with your order number

Once shipped, cancellations are not possible—you must follow the return process.

8. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  1. Check your bank account or payment service again

  2. Contact your bank or payment provider

  3. Contact us at 03297689485 if the issue persists